The Survey Results Are In!
Applying What We Learned to Improve Your Digest
Screenshot of Digest Customer Survey |
The complete report summary is available here. Unfortunately, the participation level was not as high as we had hoped, leaving the survey open to potential bias. Nevertheless, we feel we can infer some general trends from the results and have developed a plan to improve the Digest from the great feedback we were given. Thank you to those who took the time to provide input!
Survey Result Highlights
Survey result that indicates readers often recommend the Digest to others. |
Answers to how frequently sections of the Digest are used |
According to the survey, 90% of readers felt the number of stories offered in the Digest were just the right number, and those stories met the reader’s needs frequently to always.
Improving the Digest
In the near future, you will be seeing some differences in the Digest. Based on the results of the survey, here are the changes we are considering.
Content
Remove sections that are not being used – To enable us to focus more time on finding news and journal articles specifically related to wildlife disease, we chose to reduce or completely discontinue support for sections and features that are not being used regularly, which will include:
- Discontinue ‘It Ain’t All Bad’
- Discontinue ‘That’s Interesting’
- Discontinue icons that indicate the story includes video, podcast or audio
- Reduce news items that are not text-based (e.g. videos)
- Discontinue Top Read Links from Last Week
- Harness the talents of willing readers and develop a system for submitting translated news reports from non-English speaking countries
- Explore translation technology
- When appropriate, have the story selection process prioritize non-English reports
Add geographical information to news headings – To help the geographically minded, where appropriate, news titles will include a text-based geo-reference, even if the article is not indexed for the Disease Map. This will help our Digest skimmers deduce if a story looks interesting enough to open and read.
Investigate making a clearer feed – For those who simply want to skim headlines without the distractions of images and lengthy text, we are looking for a way to create a simpler feed.
Create a fact sheet/handout – Because most readers have learned about the Digest through colleagues, we will explore creating a short fact sheet that can be printed by readers to distribute at their next conference or workshop.
Create a frequently asked questions page – Within the open comments section on the survey, a range of questions were raised. This FAQ page on the Digest website will be used as a place to address readers’ questions.
Relocate resource links in right-hand column – To simplify appearances, where possible, rarely used resources will be relocated to another web page.
Create a ‘Contact Us’ page – In order to address the survey results (about 40% surveyed did not know how to contact us with their questions or comments) we will develop a separate webpage on the Digest to make it easier for our readers to find us.
Let Us Know What You Think
If you did not participate in the survey and would like to share your feedback and/or suggestions, please email us at digest@wdin.org. In addition, we encourage all readers to contact us to let us know what you think of our plans to improve the Digest. Whether you oppose or support the proposed changes, we would like to hear your thoughts!